Returns and Exchange Policy

PLEASE READ BELOW CAREFULLY BEFORE PLACING YOUR ORDER

• This website is for WHOLESALE ORDER ONLY, not for individual retail use.  Please submit your resale certificate to info@efocusinc.com after placing an order to verify your business entity for resale purpose.
• All claims for defective or incorrectly shipped merchandise must be filed within 10 business days upon receipt.
• Returns will only be accepted in its original condition, packaging, assortment, in full dozen (when applicable) and with the RMA number.
• Customer is responsible for both return and exchange shipping cost unless the mistake was due to defective or incorrect item being shipped against the placed order.
• We reserve the right to charge up to 20% restocking fee for any returned items, unless items is determined to be defective or incorrectly shipped.
• All merchandise, including sales and discontinued items filed for return after 10 business days are subject to be credited for 50% of the purchase price only.
• No returns are allowed after 30 days upon receipt of items.
• Please note, our wholesale industry standards allow 5% defect ratio on all eyewear.